Return Policy

ROSSIE HOME PROMISE

If you don’t love it, returns are free for 60 days.

- It’s that simple!

If you are not 100% satisfied with one of our products, simply click here to start a return. We will happily process your return and try to do better next time.  If you have any other issue, please email support@rossiehome.com or call us at 1-833-527-3375.  Before calling, here are some details you might want to know.

  • Purchases are eligible for Free Returns for 60 days from the original purchase date.
  • Customers in Alaska, Hawaii, and Puerto Rico are responsible for return freight charges.
  • If your item qualifies for a Free Return, we will issue you a prepaid return shipping label.
  • Once the product is received in our warehouse in good condition, we will issue a refund within 10 days for the full amount of the merchandise cost including tax to the original method of payment used for the purchase. Shipping cost related to the initial purchase will not be refunded.
  • Our Free Return promise is an exclusive benefit available only to our valued customer’s shopping on Rossiehome.com. If you purchased at another online marketplace like Amazon, Walmart, or others, please follow their return policy.  
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